What is AVEVA Customer FIRST Program.?

AVEVA Customer FIRST program is a subscription-based software maintenance & technical support program developed for end-users in various fields to extract and retain the maximum benefit from their AVEVA software investments which they already installed, including software delivered via one of our flexible subscription options. Customer FIRST customer can purchase in the form of an annual or multiyear agreement, purchased separately or as part of your software subscription.

Customer FIRST is the base of your service and support relationship with AVEVA and global partner network. It offers a comprehensive portfolio of services, including software version upgrades and maintenance, expert technical support and success-based services to help you get the most value possible from your investment in our software and keep your operations running smoothly.

The AVEVA Customer FIRST program helps you get:

Continuous software maintenance and innovation through software version upgrades to evolve your software solution to best address your changing business needs

Access to technical support experts that are adept at resolving issues quickly, capitalizing on years of experience

Optional services, resources, and system management applications to efficiently maintain and optimize the performance of your software and meet your changing business needs

Get In Touch With Us

Asteam Techno Solutions provides you a single point solution support for all of your AVEVA (formerly Wonderware) software needs.

Program Overview

The AVEVA Customer FIRST program is a portfolio with four distinct program levels – Primary, Standard, Premium and Elite1. Your program level selection may depend on project and commissioning milestones, the complexity and criticality of your operations, the maturity of your systems and the expertise of your project resources.

Customer FIRST offers exceptional customer-focused software maintenance, services and support and is specifically designed to help you in different areas like:

Improve Operational Performance through accelerated project development and maximize return on investment while minimizing implementation risk

Protect Critical Investments through product enhancements and the newest technology upgrades, keeping your software and applications current and “state-of-the-art”

Maximize Asset Performance through improved performance levels of your system and plant assets Reduce Total Cost of Ownership (TCO) by minimizing downtime and process interruption and improving operator productivity

As a registered system integrator, we deal with the majority of cases in-house, resolving them swiftly and efficiently to keep your operations running smoothly.

Our expert & experienced support team has a deep knowledge and expertise that can be leveraged to ensure optimal equipment and software performance.